City tours mongolia
Part I. BOOKING CONDITIONS
THE BOOKING AGREEMENT
Sets out below are the terms and conditions of the booking agreement. Please read them
carefully. When you submit a booking and we accept it through our issue of a
confirmation invoice, a legally binding contract is made. When we receive a completed
booking form, you will be (and any other person on whose behalf you book) agreed to accept all of these conditions.
OUR COMMITMENT TO YOU
Confirmation of your successful booking will be sent to you within 5 working days of our
receiving the fully completed booking form.
We are responsible for ensuring that your travel arrangements are supplied as agreed
before the booking. We take responsibility for the services that we provide as well as the
services of our subcontractors. Exemptions are airlines accidents or delays, loss of
luggage, or medical and customs regulation, for which we cannot take responsibility. Our
liability is limited to the total cost of your travel arrangements.
We are also responsible for identifying any foreseeable risks associated with your
holiday. Adventure travel, by its very nature, may carry greater risks than other holidays.
We will do what we can to alert you and your companions to such risks and take steps
wherever possible to ameliorate against them.
In the unlikely case that we have to make changes to your travel arrangements, we will
notify you or your travel agent at the earliest possible date. We do reserve the right to
make changes at any time due to circumstances which lie beyond our control.
In the case of significant changes to your itinerary, you have the right to cancel your
holiday and be fully refunded. If the changes increase the cost of your holiday, we will
notify you and invoice after your acceptance of the difference in price. If the changes
decrease the cost of your holiday we will also inform you and reimburse you the
No refund will be made to a participant, who is rejected by our trek leader for any of the
reasons, set out below in Participation section (below), or who is unwilling or unable to
complete the tour.
FOR BOOKING CONTACT:TEL 976-94302529 or email@example.com
The prices quoted on our homepage are correct at the time of publication. We reserve the
right to change any of the prices, services or other particulars contained on our homepage
at any time before we enter into a contract with you. If there is any change, we will notify
you before we enter into such contract, and seek your prior agreement to the changes.
YOUR COMMITMENT TO US
If you have chosen to travel with City guesthouse & tours, you don’t have to pay the deposit at the time of reservation and must pay the outstanding balance at least one day prior to the departure date of your trip.
You and your companions will need to be in suitable physical condition to undertake the
expedition as your chosen itinerary arranged from us and become fully aware of the possible
risks inherent in adventure travel. You are responsible for paying for, or providing for
your own personal equipment, tips, airport taxes, the cost of visas, vaccination, additional
food and drink, personal spending money, travel insurance, and any other activities or
provisions not included in the itinerary. For the protection of all participants, our Tour
Leader reserves the right to prevent anyone from taking part in the tour, or any part of it,
where that person clearly displays insufficient ability or whose behavior potentially
endangers the health and/or safety of other participants.
Prior to your arrival City guesthouse & tours will provide you with:
2.1.Visa support and general information on passport and visa requirements.
2.2You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.
Transfer & Cancellation dates are recorded as of the date we receive your completed
booking form and deposit. Our Transfer & Cancellation Policies apply in every instance.
FOR BOOKING CONTACT: TEL 976-94302529 or firstname.lastname@example.org
Period before departure within
/Which notice of cancellation
is received by us/
Amount of cancellation charge
8-14 days prior to departure 10% of the cost
3-7 days prior to arrival 20% of the cost
2 days prior to arrival and on arrival day 50% of the cost
We are not responsible for refunding bank charges on any payments by card or bank
transfer. Please note the current charge on the card payment is 3%.
Once we have started to provide our service i.e. from the point of your arrival in
Mongolia, a half refunds will be made for unused trip arrangements for any reason. There
will be half refund given for unused hotel rooms, meals, sightseeing, trek days or any other
charges once the trip has commenced. The cost is quoted as a package price and credits
are not given for services not used.
If you wish to change your travel arrangements in any way, after our confirmation
invoice has been issued, for example, you choose a different departure date or change the
hotel, we will do our best to accommodate these changes, but this may not always be
possible. Please inform us about possible changes as early as possible. Any request to
change your travel arrangements must be made in writing by the person who made the
booking. If the cost of the trip, which you had booked originally, is higher than the cost
of the new arrangement, the difference will be regulated according to our Cancellation
Policy (see above). If the cost of the amended or new itinerary is higher than the original
one, then the extra cost of the new travel arrangement will be invoiced within.
If you have a complaint arising out of what we have agreed to provide for you please let
us know at the earliest opportunity. If a problem arises during your trip, it is important
that you advise the Tour Guide, Leader and the suppliers in the first instance who will
arrange to put things right. If your complaint cannot be solved locally you should advise
us within 14 days of returning to your home country, in writing, with all other relevant
information. Your letter will be given prompt attention. If you fail to follow this simple
procedure we cannot accept responsibility, as we would have been deprived of the
opportunity to investigate the matter and hopefully rectify any problem.
It is essential that all passengers are fully covered with reputable travel insurance cover
before setting out on holiday. Insurance must cover personal accident, medical expenses, Citytoursmongolia.com
FOR BOOKING CONTACT: TEL 976-94302529 or email@example.com
loss of effects, repatriation costs and all other expenses that might arise as a result of loss,
damage, injury, delay or inconvenience.
Part II. PAYMENT POLICY AND SCHEDULE
The payment schedule as follows:
Balance of Payment:
We will send an invoice for the final payment approximately 14 days before the trip
commences. Payment in full is due 07 days before the trip. We reserve the right to cancel
any reservation for which the full payment has not been received 07 days before the trip
Methods of Payment:
By Credit Card: It is possible to pay /the deposit only/ on-line here.
By bank transfer: please transfer 14 days prior your arrival day the final amount via
SWIFT to our bank /Bank details will be sent on your request/. All bank charges are
charged to the senders account. Then either scan and email or fax your transfer receipt to
firstname.lastname@example.org or send it by fax to …………
In case you prefer other methods of payment, as such CC, Traveler Cheque or cash,
please contact us at …...