"City Guesthouse & tours"
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Do you planning to go Mongolia?

Terms and Condition

    City tours mongolia

    FOR BOOKING CONTACT: TEL 976-94302529 or citytoursmongolia@asia.com , tuudii_mgl@yahoo.com 


    Part I. BOOKING CONDITIONS                               


    Sets out below are the terms and conditions of the booking agreement. Please read them

    carefully. When you submit a booking and we accept it through our issue of a

    confirmation invoice, a legally binding contract is made. When we receive a completed

    booking form, you will be  (and any other person on whose behalf you book) agreed  to accept all of these conditions.


    1. Registration

    Confirmation of your successful booking will be sent to you within 5 working days of our

    receiving the fully completed booking form.

    1. Our liability to you

    We are responsible for ensuring that your travel arrangements are supplied as agreed

    before the booking. We take responsibility for the services that we provide as well as the

    services of our subcontractors. Exemptions are airlines accidents or delays, loss of

    luggage, or medical and customs regulation, for which we cannot take responsibility. Our

    liability is limited to the total cost of your travel arrangements.

    We are also responsible for identifying any foreseeable risks associated with your

    holiday. Adventure travel, by its very nature, may carry greater risks than other holidays.

    We will do what we can to alert you and your companions to such risks and take steps

    wherever possible to ameliorate against them.

    1. If we change or cancel your holiday

    In the unlikely case that we have to make changes to your travel arrangements, we will

    notify you or your travel agent at the earliest possible date. We do reserve the right to

    make changes at any time due to circumstances which lie beyond our control.

    In the case of significant changes to your itinerary, you have the right to cancel your

    holiday and be fully refunded. If the changes increase the cost of your holiday, we will

    notify you and invoice after your acceptance of the difference in price. If the changes

    decrease the cost of your holiday we will also inform you and reimburse you the


    No refund will be made to a participant, who is rejected by our trek leader for any of the

    reasons, set out below in Participation section (below), or who is unwilling or unable to

    complete the tour.

    FOR BOOKING CONTACT:TEL 976-94302529  or citytoursmongolia@asia.com


    1. The effect of price increases

    The prices quoted on our homepage are correct at the time of publication. We reserve the

    right to change any of the prices, services or other particulars contained on our homepage

    at any time before we enter into a contract with you. If there is any change, we will notify

    you before we enter into such contract, and seek your prior agreement to the changes.


    1. Participation

    If you have chosen to travel with City guesthouse & tours, you don’t have to pay the deposit at the time of reservation and must pay the outstanding balance at least one day prior to the departure date of your trip.

    You and your companions will need to be in suitable physical condition to undertake the

    expedition as your chosen itinerary arranged  from us and become fully aware of the possible

    risks inherent in adventure travel. You are responsible for paying for, or providing for

    your own personal equipment, tips, airport taxes, the cost of visas, vaccination, additional

    food and drink, personal spending money, travel insurance, and any other activities or

    provisions not included in the itinerary. For the protection of all participants, our Tour  

    Leader reserves the right to prevent anyone from taking part in the tour, or any part of it,

    where that person clearly displays insufficient ability or whose behavior potentially

    endangers the health and/or safety of other participants.

    1. Documentation

    Prior to your  arrival City guesthouse & tours will provide you with:

        2.1.Visa support and general information on passport and visa requirements.

        2.2You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such  requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.

    1. If you cancel your holiday

    Transfer & Cancellation dates are recorded as of the date we receive your completed

    booking form and deposit. Our Transfer & Cancellation Policies apply in every instance.


    FOR BOOKING CONTACT: TEL 976-94302529 or citytoursmongolia@asia.com


    Period before departure within

    /Which notice of cancellation

    is received by us/

    Amount of cancellation charge

    8-14 days prior to departure 10% of the cost

    3-7 days prior to arrival 20% of the cost

    2 days prior to arrival and on arrival day 50% of the cost

    We are not responsible for refunding bank charges on any payments by card or bank

    transfer. Please note the current charge on the card payment is 3%.

    Once we have started to provide our service i.e. from the point of your arrival in

    Mongolia, a half  refunds will be made for unused trip arrangements for any reason. There

    will be half  refund given for unused hotel rooms, meals, sightseeing, trek days or any other

    charges once the trip has commenced. The cost is quoted as a package price and credits

    are not given for services not used.

    1. If you change your holiday.

    If you wish to change your travel arrangements in any way, after our confirmation

    invoice has been issued, for example, you choose a different departure date or change the

    hotel, we will do our best to accommodate these changes, but this may not always be

    possible. Please inform us about possible changes as early as possible. Any request to

    change your travel arrangements must be made in writing by the person who made the

    booking. If the cost of the trip, which you had booked originally, is higher than the cost

    of the new arrangement, the difference will be regulated according to our Cancellation

    Policy (see above). If the cost of the amended or new itinerary is higher than the original

    one, then the extra cost of the new travel arrangement will be invoiced within.

    1. If you have any complaint

    If you have a complaint arising out of what we have agreed to provide for you please let

    us know at the earliest opportunity. If a problem arises during your trip, it is important

    that you advise the Tour Guide, Leader and the suppliers in the first instance who will

    arrange  to put things right. If your complaint cannot be solved locally you should advise

    us within 14 days of returning to your home country, in writing, with all other relevant

    information. Your letter will be given prompt attention. If you fail to follow this simple

    procedure we cannot accept responsibility, as we would have been deprived of the

    opportunity to investigate the matter and hopefully rectify any problem.

    1. Insurance

    It is essential that all passengers are fully covered with reputable travel insurance cover

    before setting out on holiday. Insurance must cover personal accident, medical expenses, Citytoursmongolia.com

    FOR BOOKING CONTACT: TEL 976-94302529 or citytoursmongolia@asia.com


    loss of effects, repatriation costs and all other expenses that might arise as a result of loss,

    damage, injury, delay or inconvenience.


    The payment schedule as follows:

    Balance of Payment:

    We will send an invoice for the final payment approximately 14 days before the trip

    commences. Payment in full is due 07 days before the trip. We reserve the right to cancel

    any reservation for which the full payment has not been received 07 days before the trip


    Methods of Payment:

    By Credit Card: It is possible to pay /the deposit only/ on-line here.

    By bank transfer: please transfer 14  days prior your arrival day the final amount via

    SWIFT to our bank /Bank details will be sent on your request/. All bank charges are

    charged to the senders account. Then either scan and email or fax your transfer receipt to

    payment@mongoliawondertour.com or send it by fax to …………

    In case you prefer other methods of payment, as such CC, Traveler Cheque or cash,

    please contact us at  …...

    FOR BOOKING CONTACT: TEL 976-94302529 or citytoursmongolia@asia.com , tuudii_mgl@yahoo.com